Refund policy
Ice Lab LA – All Sales Final Policy
At Ice Lab LA, every piece is handcrafted using precious materials and specialized labor. Due to the custom nature of our production process, ALL SALES ARE FINAL. By placing an order with Ice Lab LA, you expressly agree to the terms outlined below.
No Refunds — Strict Policy
Ice Lab LA does not offer refunds under any circumstances.
This includes, but is not limited to:
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Change of mind
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Order cancellations after purchase
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Delays in production or shipping
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Sizing preferences
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Customer-approved design or customization outcomes
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Failure to review order details prior to purchase
Refund requests, chargeback attempts, or payment disputes that violate this policy will be contested with documentation of customer agreement to these terms.
Returns, Exchanges & Store Credit
Returns or exchanges are not guaranteed and may be considered only at the sole discretion of Ice Lab LA.
If approved:
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Eligibility must be requested within 14 days of confirmed delivery
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Items must be unworn, unused, unaltered, and returned in original condition
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All original packaging and materials must be included
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Items showing wear, damage, alteration, or improper return packaging may be rejected
Approved returns are eligible for store credit or exchange only.
No refunds will be issued.
Restocking, handling, or refurbishment fees may apply and will be deducted from any approved store credit.
Final Sale Items
The following items are FINAL SALE and not eligible for return, exchange, or store credit:
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Custom-designed or made-to-order jewelry
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Special orders
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Engraved or personalized pieces
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Altered items, including resized rings
Once production begins, orders cannot be canceled, and all deposits are non-refundable.
Shipping, Fees & International Orders
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Shipping, insurance, taxes, duties, and related fees are non-refundable
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Store credit applies to item value only
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International customs duties and taxes are non-recoverable
Damage or Defect Claims
Damage or defect claims must be reported within 24 hours of delivery with clear photo or video evidence.
After delivery confirmation, responsibility transfers to the customer. Damage caused by wear, misuse, improper storage, or inadequate packaging is not eligible for replacement, exchange, store credit, or refund.
Abandoned or Inactive Orders
Orders requiring customer input must progress in a timely manner.
If an order becomes inactive:
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Ice Lab LA may deem the order forfeited
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Deposits may be retained to cover labor, materials, and production costs
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Any remaining balance may be issued as store credit at our discretion
Contact
All return or exchange inquiries must be submitted to:
Shop@IceLabLA.com
Submission does not guarantee approval.
By completing a purchase with Ice Lab LA, you confirm that you have read, understood, and agreed to this policy in full.